CPR

AHA BLS, ACLS, and PALS Recertification Opportunity

American Heart Association (AHA) BLS, ACLS, and PALS recertification opportunity for required nursing staff is available at UCSF Health via Nursing Connect.

Click to view Frequently Asked Questions. 

For NRP, please scroll down for registration information.

Recertify at UCSF Health

Log into Nursing Connect, search for: “CPR” or “Heartcode”, and enroll in either BLS, ACLS, or PALS.

Complete the self-paced e-Learning

BLS (around 2 hours)
ACLS (around 6 hours)
PALS (around 6 hours)

Upon completion of the in-person skills returned demonstration at a UCSF Health location is REQUIRED to complete your certification. 

UCSF in-person skills returned demonstration locations:
(Drop down as needed at any location with your UCSF ID badge; no appointments required)

The Embarcadero

2001 The Embarcadero, San Francisco

1st Floor, Room 191
Hours: Monday-Friday, 08:30-15:00

Mission Bay Adult Hospital

1855 4th St, San Francisco

6th Floor, Room A6510
Door Code: 236510
Hours: 24/7

Parnassus Hospital

505 Parnassus Ave, San Francisco

Room L171D (also known as room 67) in the Results ED Waiting Room)

  • Access L171 from the west entrance located in the corridor near the Nursing Staffing office
  • Badge into the waiting room L171 from the west entrance, not the main entrance
  • Inside L171, go room L171D

Door code for L171D: 5150#   

Hours: Daily 07:00 to 24:00

Hyde Hospital

900 Hyde St, San Francisco

Main Hospital, 12th Floor, Room 1217

Door Code: 215

Hours: 24/7

Stanyan Hospital 

450 Stanyan St, San Francisco

4th Floor McAuley Building

Education Department Storage Room P4-3

Door Code: 9763

Hours: 24/7

Mount Zion Hospital 

1600 Divisadero, Street, San Francisco

Room B624 (please access the floor via the elevator in Building A)

Door Code: 023633

Hours: 24/7

Benioff Children’s Hospital Oakland 

747 52nd St, Oakland

Main Hospital, Room 3D205

Hours: 24/7

 

 

 

Certificate Retrieval (Instructions)

For users who recently took the BLS (or PALS/ACLS) course and need to retrieve their e-certificate/certificate, the easiest way to find it is below:

  1. Go to a UCSF RQI skills cart, select your desired course, and log in with Duo. A window will open that says “You have completed the course”.
  2. When the course page loads, select “launch” in the upper right corner to launch (not re-start) your completed course.
  3. Click the button that says “email certificate” to enter your email address. Make sure your email address is correct before saving it.
  4. You can also complete the course evaluation (and request CE credit for ACLS/PALS) there.

 

Questions? Submit a ticket to us.

 

For NRP

Recertify with UCSF Health approved vendor

Safety Training Seminars (STS)

Use promo code UCSFNURSINGNRP when registering.

Note: This promote code should only be used for NRP.

For BLS, ACLS, and PALS, utilize the Nursing Connect process outlined above.

 

 

 

Accessing your UCSF Health CPR eCertificate via Nursing Connect

*This can only be done if you have completed BLS, ACLS, and PALS via UCSF Health Nursing Connect

In Nursing Connect, navigate to your Transcript, toggle to your completed items, click Launch to relaunch the module. Click View eCard and Show under Action

Nursing Connect - RQI eCert 1
Nursing Connect - RQI eCert 3

 

 

 

 

 

 

 

Frequently Asked Questions

What is the RQI Cart?

The RQI (Resuscitation Quality Improvement) Cart is used for completing CPR skills sessions and maintaining certification.  

Do we currently offer BLS/ACLS/PALS through Safety Training Seminars (STS)?

No. CPR recertification is provided through the RQI program housed on Nursing Connect. 

Can I use another vendor like STS to complete my BLS/ACLS/PALS requirements? 

UCSF will acknowledge any AHA-approved vendor for the completion of BLS/ACLS/PALS.  However, the RQI program offered through Nursing Connect is the only program for BLS/ACLS/PALS funded through the Department of Nursing. 

 

I started the E-Learning portion of BLS/ACLS/PALS through another vendor. Can I complete the hands-on portion at one of the UCSF return demonstration locations?

No. RQI is an external program for the provision of BLS/ACLS/PALS utilized by many vendors, including the program housed on Nursing Connect. However, the completion is not interchangeable between vendors. Additionally, please note the RQI program offered through Nursing Connect is the only program for BLS/ACLS/PALS funded through the Department of Nursing. 

What if I don’t have Nursing Connect access?

The Nursing Connect learning management system is available to the Department of Nursing and to some additional approved roles. 


If you believe that you should have access to this system, first contact your leadership team to identify your department’s process for approving attendance in a BLS program. 


Only after verifying with your leadership team that Nursing Connect is the approved process for completing BLS for your role, then submit a Nursing Connect Access ticket.

What should I do if I’m unable to perform CPR skills due to an injury or physical limitations? 

CPR is required for certain roles, and there is no alternative certification or exemption available.

If you are unable to perform the physical components of CPR due to physical limitations, contact Occupational Health and your leadership to discuss next steps and possible modified duties. 

What should I do if the manikin isn’t responding as expected?

If breaths won’t go in and you don’t see chest rise, perform a head tilt/chin lift to open the manikin’s airway. You may need to adjust it several times.


If you are performing chest compressions and they are not appearing on the screen, check to ensure that you are using the correct manikin for that part of the test. 


If you have trouble reaching the correct depth for compressions, try using the attached stool for more leverage. 


If you still need assistance, Submit a CPR Issues ticket    .
 

Where can I find policies on license, required training, and hours? 
What if my certification expires when I’m on approved leave? 

If the certification expires when on an approved leave, you have six weeks from return to work to complete the requirement. This is outlined in the License and Required Training Policy.

How can I retrieve my CPR certificate? 

You can request a copy of your certificate(s) at any time by emailing RQI support at [email protected] or calling 1-844-1115

To retrieve your e-certificate from one of the RQI skills carts:

  • Go to an RQI skills cart and log in
  • Select your completed course
  • Click “Launch” (do not restart the course) Select “Email Certificate” and enter your email address 

You may also complete the course evaluation and request CE credit (for ACLS/PALS) at that time.

For additional support, contact RQI:

Are Contact Hours (CE) available and how do I retrieve them?   

Yes, contact hours are available after you complete both the online and hands-on skills demonstration. You must complete the course evaluation within RQI, not Nursing Connect. To access the course evaluation, first log in via Nursing Connect, launch the BLS, PALS, or ACLS course you have completed and then click on the option to complete the course evaluation.