UCSF Health AHA CPR Recertification Opportunity

American Heart Association (AHA) BLS, ACLS, and PALS recertification opportunity for required nursing staff is available at UCSF Health via Nursing Connect.

Frequently Asked Questions · NRP Recertification

How to Complete Your CPR Recertification

Complete the online HeartCode self-paced e-Learning in Nursing Connectexternal site (opens in a new window).
- Search for: “CPR” or “HeartCode”
- Enroll in either BLS, ACLS, or PALS.
Complete your in-person skills demonstration on an RQI (Resuscitation Quality Improvement) skills cart.
- Visit any UCSF RQI skills cart location
- No appointment required
- Bring your UCSF ID badge
Retrieve your certification.
- Access your completed course certification on a RQI skills cart or from Nursing Connect

UCSF RQI Skills Cart Locations

Click for door codes - Requires UCSF credentials

Location	Address	Room / Location Details	Hours
The Embarcadero	2001 The Embarcadero, San Francisco	First Floor, Room 191	Monday–Friday, 8:30 a.m.–3:00 p.m.
Mission Bay Adult Hospital	1855 4th St, San Francisco	Sixth Floor, Room A6510	24/7
Parnassus Hospital	505 Parnassus Ave, San Francisco	Room L171D (also known as Room 67) in the Results ED Waiting Room. Access L171 from the west entrance located in the corridor near the Nursing Staffing Office. Badge into the waiting room L171 from the west entrance, not the main entrance. Inside L171, proceed to Room L171D.	Monday–Sunday, 7:00 a.m.–12:00 a.m.
Hyde Hospital	900 Hyde St, San Francisco	Main Hospital, Twelfth Floor, Room 1217	24/7
Stanyan Hospital	450 Stanyan St, San Francisco	Fourth Floor, McAuley Building, Education Department Storage Room P4-3	24/7
Mount Zion Hospital	1600 Divisadero St, San Francisco	Sixth Floor, Room B624 (access via the elevator in Building A)	24/7
Benioff Children's Oakland Hospital	747 52nd St, Oakland	Main Hospital, Room 3D205	24/7
Burlingame	225 California Dr, Burlingame	Room 313 (take the elevator to the third floor; located in the general public office area)	Monday–Friday, 8:00 a.m.–4:00 p.m.

Eligibility

The UCSF Health CPR recertification program is available to eligible employees with Nursing Connect access, including:

Nursing
Ambulatory (including Medical Assistants)
Advanced Practice Providers
Respiratory Therapy
Radiology (approved tech roles)
Other approved roles

If you are unsure whether you have access, contact your leadership team before submitting a Nursing Connect access request. [FAQ]

Important

UCSF Health accepts BLS, ACLS, and PALS certifications from any AHA-approved vendor. However, the RQI program via Nursing Connect is the only Department of Nursing-funded option for BLS, ACLS, and PALS. Safety Training Seminars (STS) is the only Department of Nursing-funded option for NRP.

Retrieve Your Certificate

Certificates can be retrieved either from an RQI skills cart or through Nursing Connect after course completion.

From RQI Skills Cart

Select your desired course.
Log in with Duo Mobile.
On course page, select "Launch" in upper right corner.
- Do not select "re-start".
Click "Email Certificate".
If unable to access certificate, contact RQI support.
RQI Support:
1-844-696-1115
[email protected]

From Nursing Connect

Log into Nursing Connect.
Open your completed course from your Transcript.
Select Launch.
Select View eCard or Show under Action.

Note: This can only be done after you complete the course evaluation.

For additional Nursing Connect support: Submit Nursing Connect Access Ticket

Need Help?

Issue	Contact
Basic Troubleshooting	FAQ
CPR Technical Issues	CPR Issue Ticket
Nursing Connect Access	Nursing Connect Access Ticket
Certificate Retrieval	RQI Support (1-844-696-1115)
NRP Questions	Safety Training Seminars (1-415-437-1600)

NRP Recertification

NRP recertification is completed through the UCSF-approved vendor:

Safety Training Seminars (STS)
UCSF Staff Only: Click here to access registration code.
- Note: This promo code should only be used for NRP

For BLS, ACLS, and PALS, use the Nursing Connect process outlined above.

Frequently Asked Questions

I started the E-Learning portion of BLS/ACLS/PALS through another vendor. Can I complete the hands-on portion at one of the UCSF return demonstration locations?

No. RQI is an external program for the provision of BLS/ACLS/PALS utilized by many vendors, including the program housed on Nursing Connect. However, the completion is not interchangeable between vendors. Additionally, please note the RQI program offered through Nursing Connect is the only program for BLS/ACLS/PALS funded through the Department of Nursing.

What if I don’t have Nursing Connect access?

The Nursing Connect learning management system is available to the Department of Nursing and to some additional approved roles.

If you believe that you should have access to this system, first contact your leadership team to identify your department’s process for approving attendance in a BLS program.

Only after verifying with your leadership team that Nursing Connect is the approved process for completing BLS for your role, then submit a Nursing Connect Access ticket.

What should I do if the manikin isn’t responding as expected?

If breaths won’t go in and you don’t see chest rise, perform a head tilt/chin lift to open the manikin’s airway. You may need to adjust it several times.

If you are performing chest compressions and they are not appearing on the screen, check to ensure that you are using the correct manikin for that part of the test.

If you have trouble reaching the correct depth for compressions, try using the attached stool for more leverage.

If you still need assistance, Submit a CPR Issues ticket.

Are Contact Hours (CE) available and how do I retrieve them?

Yes, contact hours are available after you complete both the online and hands-on skills demonstration. You must complete the course evaluation within RQI, not Nursing Connect. To access the course evaluation, first log in via Nursing Connect, launch the BLS, PALS, or ACLS course you have completed and then click on the option to complete the course evaluation.

Important: Complete the course evaluation before attempting to retrieve your eCard through Nursing Connect.